At mio4d, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from players, how we use and protect it, whom we share it with, and what rights you hold over your own information. Please read this document carefully before using our platform.
Six core principles guide how mio4d handles your personal information at every stage of your player journey.
All data transmitted between your device and the mio4d platform is protected by industry-standard SSL/TLS encryption. Your login credentials and financial details never travel in plain text.
We collect only the data that is strictly necessary to deliver the mio4d service, comply with our licensing obligations, and protect the integrity of the platform. We do not collect data for its own sake.
mio4d does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information stays within the mio4d operational ecosystem.
Where data must be shared with third-party service providers — such as payment processors (BCA, BRI, OVO, DANA) or KYC verification services — strict data-processing agreements govern how that data may be used.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. mio4d provides a clear process for exercising these rights with no unnecessary barriers.
As an internationally licensed gaming operator, mio4d is subject to ongoing privacy and data-security audits. Our data practices are reviewed regularly to ensure alignment with applicable standards.
This Privacy Policy applies to all personal data collected and processed by mio4d in connection with the operation of the online gaming platform accessible at mio4d.app (the "Platform"). It covers data collected through the website, account registration, customer support interactions, payment transactions, and any other direct or indirect engagement with mio4d services.
For the purposes of applicable data protection law, mio4d is the data controller — meaning we determine the purposes and means by which your personal data is processed. Our Data Protection contact is reachable at support [ at ] mio4d.app.
mio4d collects personal data in several ways — directly from you when you register and interact with the Platform, automatically through your device and browser, and from third-party verification services as part of our KYC process. The table below summarises the categories of data we collect and the source of each.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (KTP / passport) | Provided by you at registration or KYC |
| Contact Data | Email address, mobile phone number | Provided by you at registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Provided by you; also generated by Platform transactions |
| KYC Verification Data | Document scans, selfie photographs, source-of-funds declarations | Provided by you; processed by third-party KYC service |
| Account Data | Username, encrypted password, account balance, bonus status, wagering history, game session records | Generated by Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (WIB/WITA/WIT) | Collected automatically via cookies and server logs |
| Usage Data | Pages visited, features accessed, session duration, clickstream data, game preferences | Collected automatically via analytics tools |
| Communications Data | Live chat transcripts, support ticket content, emails exchanged with our team | Generated through customer support interactions |
| Marketing Preference Data | Opt-in / opt-out status for promotional emails and SMS, bonus claim history | Provided by you; generated by Platform use |
We do not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, in a support communication referencing a health-related reason for requesting self-exclusion — we will handle it with the highest level of care and use it solely for the purpose for which it was shared.
mio4d processes your personal data only where a lawful basis exists for doing so. The primary bases we rely on are as follows:
The personal data mio4d collects is used for the following purposes:
We use your Identity Data, Contact Data, and Account Data to create and maintain your player account, authenticate your login sessions, process your bets and game interactions, and communicate account-related notices such as withdrawal confirmations, security alerts, and promotional offers you have opted into.
Your Financial Data is used exclusively to process deposits and withdrawals via your nominated Indonesian bank account (BCA, BRI, BNI, Mandiri, and others) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja). We share the minimum necessary financial data with your bank or e-wallet provider to complete each transaction. We do not store full bank account numbers beyond what is operationally required and permitted under our security standards.
KYC Verification Data — including your government-issued identity document and, where required, a source-of-funds declaration — is used to verify that you meet the 21+ age requirement, confirm your identity to prevent fraud, and satisfy our licensing obligations relating to anti-money-laundering controls. KYC data is processed by a certified third-party verification service under a strict data-processing agreement with mio4d.
Technical Data and Usage Data are analysed continuously to detect patterns consistent with fraudulent behaviour, bonus abuse, money laundering, use of prohibited automated tools, and multi-account violations. Where suspicious activity is identified, we may temporarily restrict account functionality pending investigation. Findings that indicate criminal activity will be reported to relevant authorities as required by our licensing obligations.
We monitor Account Data and Usage Data to identify behavioural patterns that may indicate problem gambling — such as sharp increases in deposit frequency, extended uninterrupted sessions, or attempts to reverse self-exclusion decisions. Where such patterns are identified, our responsible gaming team may make proactive contact. This processing is carried out in the interest of player welfare and constitutes a legitimate interest of mio4d.
With your consent, we may use your Contact Data and Marketing Preference Data to send you information about bonuses, promotions (including seasonal offers relevant to Indonesian holidays such as Idul Fitri, Imlek, and Indonesian Independence Day), new game launches, and platform updates. You can update your marketing preferences at any time from your account settings.
Aggregated and anonymised Usage Data is analysed to understand how players navigate the Platform, which features generate the most engagement, and where the user experience can be improved. This analysis does not identify individual players.
mio4d does not sell your personal data. We share personal data only in the following limited and controlled circumstances:
mio4d retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law and our licensing obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years from Account closure | AML compliance and licensing requirements |
| Financial Transaction Data | 5 years from the date of the transaction | AML compliance, dispute resolution, audit trail |
| Account & Gaming Data | Duration of Account + 2 years | Responsible gaming monitoring, dispute resolution |
| Communications Data | 3 years from the date of communication | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months on a rolling basis | Security monitoring and analytics |
| Marketing Preferences | Until opt-out or Account closure, then 1 year | Consent record-keeping |
Where data is retained solely to comply with a legal obligation, access to that data within mio4d is restricted to personnel with a specific operational need. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised.
mio4d implements a layered data security framework designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
mio4d uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website server. Cookies allow the Platform to recognise your device on subsequent visits and remember your preferences.
We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform — in particular, disabling strictly necessary cookies will prevent you from remaining logged in to your Account.
Subject to the limitations imposed by our legal obligations and licensing requirements, you hold the following rights in relation to the personal data mio4d holds about you. To exercise any of these rights, contact us at support [ at ] mio4d.app with a clear description of your request. We will respond within 30 days.
Request a copy of the personal data mio4d holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data. Some data (e.g., verified KYC data) may require documentary evidence to update.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data — for example, while the accuracy of data is contested or a complaint is being investigated.
Receive a copy of the data you provided to us in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including profiling for responsible gaming monitoring. We will cease processing unless we demonstrate compelling grounds that override your interests.
Please note that certain rights are subject to limitations where processing is required to comply with a legal obligation — particularly our AML and KYC record-keeping requirements under our gaming licence. Where a request cannot be fulfilled in full, we will explain the reason clearly.
mio4d is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration, and our KYC programme is designed to identify and reject any application from a person below the minimum age.
If mio4d discovers — through KYC verification, parental notification, or any other means — that an Account has been created by or on behalf of a person under 21 years of age, the following actions will be taken immediately:
Parents or guardians who believe a minor may have accessed this Platform are encouraged to contact us immediately at support [ at ] mio4d.app. We will investigate and act on all such reports as a matter of priority.
mio4d may send you the following types of communications:
You may withdraw your consent to promotional communications at any time by:
Withdrawal of marketing consent does not affect the delivery of transactional communications, which will continue for as long as your Account remains active.
As an internationally licensed gaming operator, mio4d's infrastructure and some of its third-party service providers may be located in jurisdictions outside Indonesia. Where personal data is transferred internationally, mio4d takes the following steps to ensure it remains adequately protected:
mio4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licensing obligations. When we make material changes — those that significantly affect how we use your personal data or the rights available to you — we will:
Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the revised terms, you should cease using the Platform and request Account closure in accordance with the Terms & Conditions.
For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data mio4d holds about you, please contact us through the following channels:
We acknowledge all privacy requests within 48 hours and provide a substantive response within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline before the initial 30-day period expires.
Your privacy and security are foundational to everything we do at mio4d. Explore our games, review our FAQ, or log in to your Account to get started today.
Privacy questions? Email us at: support [ at ] mio4d.app